- The warranty period for our products varies depending on the specific item. It ranges from 6 months to one year, starting from the date of delivery. This warranty covers any defective or missing parts arising from normal use during the warranty period.
- If any Structural and Material Defects, or wrong items are confirmed within the warranty period, we will provide a free replacement upon receiving the photographic evidence of the issue. Structural and Material Defects include, but are not limited to, issues such as breakage, missing parts, parts not fitting properly, damaged or missing accessories, insufficient strength leading to breakage, surface wear or scratches, and cracking or unevenness at the joint areas.
- We do not accept returns or exchanges based on personal preferences or dissatisfaction with the product's aesthetics. Our products are detailed in description and images on our website, and customers are encouraged to review these carefully before making a purchase.
- Please note, we do not accept returns or exchanges due to incorrect sizing of the product. We strongly encourage all customers to thoroughly check the measurements and dimensions of our products before making a purchase to ensure it fits your requirements.
- If the order is cancelled within 24 hours of placement, a transaction fee of 5% will be deducted from the refund. Cancellation requests after the initial 24 hours are not allowed.
- All merchandise is intended for residential use only. They are not designed for industrial, commercial, institutional, and rental use. Damages caused by such uses and normal wear and tear are not eligible for exchange.
- Please note that the product's design and specifications are subject to change without prior notice, as part of our ongoing commitment to product improvement.
Please note that these terms and conditions may be subject to changes and customers are advised to review our warranty terms periodically.
For further questions, please email us at firstname.lastname@example.org. We will get back to you as soon as possible.